Conflict Resolution and Psychological Safety
Conflict Resolution and Psychological Safety
Forget the idea that your job is to eliminate friction. Friction, debate, and disagreement are not bugs; they are features of a high-performing team. They are the sparks that fly when passionate, intelligent people collaborate to build something meaningful. Your role isn't to create a silent team, but a safe one.
This module is about mastering the art of building a foundation of psychological safety—an environment where your engineers can engage in passionate, healthy debate, take risks, and even fail, all in the pursuit of innovation. You will learn how to skillfully navigate destructive interpersonal conflicts while nurturing the constructive disagreements that forge the best products. Great managers don't avoid conflict; they build bridges through it.
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Two of your best engineers, David and Chloe, are in a standoff. You're launching a critical new service.
David: A 10-year veteran, he's your go-to for stability. He wants to use a proven, reliable architectural pattern the team knows well. His core value: Minimize risk.
Chloe: A brilliant and ambitious engineer who joined a year ago. She's been researching a newer, more scalable technology she believes is the future. Her core value: Drive innovation.
Their code review for the initial scaffolding has devolved. David's comments are about "unnecessary complexity" and "risking the launch." Chloe's replies are about "stagnating" and "not thinking about the future." In yesterday's team meeting, they barely spoke, and the tension was obvious. Project velocity is now at risk.
As their manager, what is your immediate action?
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